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Warranty & Service Policy

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Al Hashmi Warranty & Service Policy

Thank you for choosing Al Hashmi for your shopping needs. Our priority is to ensure customer satisfaction by providing trusted, high-quality products along with reliable after-sales support. This Warranty & Service Policy outlines the terms, conditions, inclusions, and exclusions applicable to all eligible electronics purchased through our website, retail outlets, or mobile application (if applicable).

1. Understanding Your Warranty

A warranty is a commitment by the manufacturer or seller that your product will function as expected, without defects arising from workmanship, materials, or design.
If a covered defect occurs within the warranty period, Al Hashmi or the authorized service provider will repair or replace the affected part or product at no additional cost.

Warranties help protect you against unexpected problems and ensure peace of mind after your purchase.

2. Warranty Coverage

Your warranty covers: Manufacturing Defects Issues caused by faulty design, poor workmanship, or defective materials. Internal Component Faults Failures of internal circuits, boards, chips, motors, built-in power units, etc., caused by normal usage. Product Malfunction Performance issues that prevent the product from functioning as originally intended. Parts & Labor, For eligible items, repair labor and replacement of defective parts are included during the warranty period. Authorized Service Support Repairs will be conducted only by authorized service centers appointed by the brand or by Al Hashmi.

3. Important Notes

  • Warranty repairs may take additional time depending on parts availability.

  • In cases where repair is impossible, the product may be replaced with an identical or equivalent model.

  • Warranty does not include accessories supplied with the product (unless explicitly stated).

  • Warranty terms may vary for each category, brand, or seller.

4. Customer Responsibility

  • Use the product according to manufacturer guidelines.

  • Ensure the product is not tampered with or repaired by unauthorized technicians.

  • Keep original packaging and receipts whenever possible.

  • Report issues immediately to avoid further damage.