Terms and Conditions

Introduction

Welcome to AlHashemi.com, operated by Al Hashemi. By accessing or using our website, products, or services, you agree to comply with the Terms & Conditions stated below.

All products and information displayed on our website serve as an invitation to offer. When you place an order, you submit an offer to purchase, which is subject to approval by Al Hashemi. Once your order is confirmed and dispatched, a binding agreement is formed. If you provide a valid email address, you will receive notifications regarding order confirmation and updates.

Eligibility

Our website is available only to individuals who can form legally binding contracts under applicable laws.

• Users under 18 years of age may use the website only under the supervision of a parent or legal guardian.

• If you are registering on behalf of a business, you confirm that you have full authority to bind that business to these Terms.

We reserve the right to suspend or terminate access for users who violate these Terms or provide false information.

Account & Registration

When creating an account, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

You agree that:

1. All information provided during registration is true and updated regularly.

2. You are responsible for all activities that occur under your account.

3. You will inform us immediately if you suspect unauthorized access.

Al Hashemi will not be liable for any loss caused by your failure to protect your account or password.

Pricing Policy

We strive to maintain accurate prices on all products. However, errors may occur.
If any product is listed with incorrect pricing or information:

• We may cancel the order.

• We may contact you for confirmation before processing.

• If payment has already been taken, it will be refunded in accordance with our refund policy.

Prices, promotions, and availability may change without prior notice.

Delivery Details

Delivery times depend on your location and the nature of the product.

• Standard delivery typically takes 2–5 business days.

• Large appliances or bulk items may take additional time.

• Deliveries outside city limits may incur extra charges.

You will be notified once your order is out for delivery.

Returns & Exchanges

To qualify for a return or exchange:

• Products must be unused, unopened, and in original packaging.

• All accessories, manuals, warranty cards, and seals must remain intact.

• A valid invoice is mandatory.

Note:

• Certain product categories (electronics, devices activated after purchase, hygiene-sensitive items) may not be eligible for returns.

• A restocking fee may apply for opened items.

• Refunds will be processed based on the payment method used.