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Shipping Policy

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Al Hashmi Shipping Policy

At Al Hashmi, we strive to provide a smooth and reliable shopping experience. Our shipping policy is designed to ensure your orders are delivered safely, on time, and with complete transparency. Please read the details below to understand our shipping process, charges, and delivery terms.

1. Shipping Areas

We currently deliver to the following regions:

  • United Arab Emirates (UAE) – all Emirates

  • Other countries: [Specify if applicable]

If your location is outside our current delivery zones, you may contact our support team to check for availability.

2. Processing Time

  • Orders are usually processed within 1–3 business days after payment confirmation.

  • During peak seasons or promotional events, processing time may be slightly longer.

  • You will receive a confirmation email with tracking information once your order has been shipped.

3. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email or SMS.

  • Use this tracking number on our website or the courier’s website to monitor your order status in real time.

  • If you face any issues with tracking, our customer support team will assist you promptly.

4. Delivery Guidelines

  • Ensure your delivery address, phone number, and contact details are accurate to avoid delays.

  • Orders may require a valid ID or signature upon delivery.

  • If the recipient is unavailable, the courier may attempt a second delivery or leave a notice with instructions.

  • For bulk or high-value orders, additional verification or shipping fees may apply.